FairHire Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Luminid, a sociedad de responsabilidad limitada organized under the laws of the Republic of Costa Rica, Legal Entity ID (Cédula Jurídica) 3102-950-241, with its principal place of business in San José, Costa Rica ("FairHire," "Luminid," "we," "us," or "our"), governing your access to and use of FairHire at fairhire.luminid.org and related tools and services (the "Services").

By creating an account, subscribing, or otherwise using the Services, you agree to these Terms, our Privacy Policy, and our Legal Notice and Disclaimer, each of which is incorporated by reference. If you do not agree, do not use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms.

You must be at least 18 years old, or the age of majority in your jurisdiction if higher, and able to form a binding contract, to use the Services. The Services are intended for business and professional use in hiring and recruiting.

FairHire provides informational tools that flag potentially risky hiring language and help you write and review interview questions and job postings. As described more fully in our Legal Notice and Disclaimer, FairHire is not a law firm, does not provide legal advice, and does not create an attorney-client relationship. Its results, including flags, severity labels, scores, and suggested rewrites, are informational signals only, not legal advice or a determination that any practice is lawful or unlawful. You are responsible for your own hiring decisions and for compliance with the laws that apply to you, and you should consult qualified counsel where appropriate.

You are responsible for the accuracy of your account information, for keeping your credentials secure, and for all activity under your account. Notify us promptly at hello@luminid.org if you suspect unauthorized use. You may sign in using email, a one-time email link, or a supported third-party login such as Google; your use of a third-party login is also subject to that provider's terms.

Free tier. We may offer a free tier with limited monthly usage. We may change the limits of the free tier at any time.

No-login audits. Some audits can be run without an account, subject to rate limits and abuse controls. We do not store the text submitted through no-login audits (see our Privacy Policy).

Free trial. We may offer a time-limited free trial (currently seven days) that does not require a payment method. At the end of the trial, your access to paid features ends automatically and your account reverts to the free tier. You are not charged for the trial, and no payment is taken unless and until you choose to start a paid subscription. We may limit trials to one per person or organization and may modify or discontinue trials at any time.

Plans. Paid subscriptions (such as Solo, Agency, and Agency+) are offered on a monthly or annual basis and grant access to paid features during the billing period, subject to the limits of your plan.

Billing. By starting a subscription, you authorize us and our payment processor, ONVO Pay, to charge your payment method the applicable recurring fee, plus any applicable taxes, for each billing period.

Automatic renewal. YOUR SUBSCRIPTION RENEWS AUTOMATICALLY at the end of each billing period (each month for monthly plans, or each year for annual plans) at the then-current price for your plan, and your payment method is charged at the start of each renewal period, until you cancel. We will issue an electronic invoice for each charge as required by Costa Rican law.

You may turn off automatic renewal by cancelling at any time, as described in Section 8.

A Single Audit Pack is a one-time purchase that unlocks one deep audit, including every fix and the full rewrite. It is not a subscription and does not renew. A pack is consumed when you use it on an audit that produces results to unlock; an audit that surfaces nothing to unlock does not consume your pack.

Cancellation. You may cancel a subscription at any time from your account settings or by emailing hello@luminid.org. Cancellation stops future renewals. When you cancel, you keep access to paid features until the end of the billing period you have already paid for; your plan then reverts to the free tier. Cancelling a free trial simply ends the trial.

Refunds. Except where a refund is required by applicable consumer-protection or subscription law in your jurisdiction, subscription and pack fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused audits, or unused features. Where a refund is legally required, it will be limited to the minimum amount required by law. Nothing in this section limits any non-waivable statutory right you may have.

Billing disputes. If you believe you were charged in error, contact us at hello@luminid.org within 30 days of the charge. We will investigate and respond to valid disputes within 30 business days.

We may change subscription pricing with at least 30 days' prior notice to the email associated with your account. A price change takes effect at your next billing period after the notice. If you do not agree to a price change, your remedy is to cancel before the change takes effect; continued use after the change takes effect constitutes acceptance of the new price.

Some plans include multiple seats. If you are a workspace owner, you may invite members up to your plan's seat limit; invited and active members both count toward that limit. Members access paid features through the owner's plan and have no separate subscription. You are responsible for your members' use of the Services and for ensuring you have the right to invite them.

You agree not to: use the Services for any unlawful purpose or in violation of these Terms; attempt to bypass usage limits, rate limits, or access controls, or probe or test the security of the Services without authorization; access the Services through automated means except as we expressly permit; resell, sublicense, or commercially exploit the Services without our written consent; submit content that you do not have the right to submit, or that is unlawful or infringing; attempt to use the AI features to extract underlying prompts, systems, or other users' data; or interfere with the integrity, performance, or availability of the Services.

You retain ownership of the text and materials you submit to the Services ("Your Content"). You grant us a limited, worldwide, non-exclusive license to host, process, and use Your Content solely to operate and provide the Services to you (including transmitting it to our AI sub-processor to generate results), to maintain your history and saved sets, and as otherwise described in our Privacy Policy. We do not use Your Content to train artificial-intelligence models. You are responsible for ensuring you have the rights necessary to submit Your Content.

The Services, including their software, design, text, and the FairHire and Luminid names and logos, are owned by Luminid and protected by intellectual-property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services for your internal business purposes. We reserve all rights not expressly granted.

The Services rely on third-party providers (such as those listed in our Privacy Policy) and may link to or integrate with third-party services. We are not responsible for third-party services, and your use of them may be subject to their own terms and policies.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Services will be accurate, complete, current, error-free, secure, or uninterrupted, or that using the Services will make any hiring process lawful or prevent any claim, complaint, investigation, audit, fine, or lawsuit. This section is in addition to, and does not limit, our Legal Notice and Disclaimer. Some jurisdictions do not allow the exclusion of certain warranties, so some exclusions may not apply to you.

TO THE FULLEST EXTENT PERMITTED BY LAW, LUMINID AND ITS OWNERS, EMPLOYEES, AND CONTRACTORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR USD 100. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

You agree to defend, indemnify, and hold harmless Luminid and its owners, employees, and contractors from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your use of the Services, Your Content, your hiring decisions and practices, or your violation of these Terms or of any law or third-party right.

You may stop using the Services and close your account at any time. We may suspend or terminate your access if you violate these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the Services ends; sections that by their nature should survive (including content licenses you have granted, disclaimers, limitations of liability, indemnification, and governing law) will survive.

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the Republic of Costa Rica, without regard to its conflict-of-laws principles and without reference to the United Nations Convention on Contracts for the International Sale of Goods. The competent courts of the Republic of Costa Rica will have jurisdiction, subject to the carve-out below.

Consumer-law carve-out. Nothing in this section overrides any mandatory rights or remedies you may have under the consumer-protection, employment, or data-protection laws of your jurisdiction of residence, including any right to bring a claim before a local court or regulatory authority.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after the changes take effect constitutes acceptance. If you do not agree to the updated Terms, stop using the Services and, if applicable, cancel your subscription.

These Terms, together with the Privacy Policy and Legal Notice and Disclaimer, are the entire agreement between you and us regarding the Services. If any provision is held unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Questions about these Terms may be sent to hello@luminid.org.